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Getting Help

There are several ways to obtain help:

  • You can access web-based information about MCS projects, commonly-used utilities, and MCS-developed software at http://www.mcs.anl.gov. All MCS supported systems have Firefox installed, and it is our recommended browser.
  • Information about various aspects of computing at MCS can be found by following the “About” and “Software” links from the MCS home page.
  • Contact your sponsor for information on which machine(s) you are expected to use. If you have problems, ask your sponsor for help first. The Systems Group is also available to assist you, though the expectation is that your sponsor or others you are working with should be able to assist you first.
  • If you have a question or problem that your sponsor can’t help you with, please send email to help@cels.anl.gov.

If you have a problem that prevents you from sending email to Systems, you can reach the Help Desk at 2-6813. Help Desk hours are Monday through Friday, 8:30 AM – 11:30 AM and 12:30 PM – 5:00 PM.

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