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Virtual Help Desk

The Systems Group provides Help Desk services for supported divisions.  These services include:

  • Password assistance for CELS users, including password resets.
  • Provisioning access to resources such as the Argonne VPN.
  • Maintaining a limited pool of loaner equipment including laptops, projectors, printers, wireless modems.
  • Deploying desktops and laptops.
  • Collecting and Preparing equipment for Excess.

These services are provided via a number of avenues:

  • E-Mail: help@cels.anl.gov
  • Phone: 630-252-6813

Some desktop support issues are handled remotely, while others are handled by in-person visits to the desk where required.
Instructions for reserving equipment can be found here.

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